Frequently Asked Questions (FAQ)
Welcome to Furniturre. Here are answers to some common questions about shopping, orders, shipping, returns, payments, and customer support.
1. What is Furniturre?
Furniturre is an online furniture and home goods store offering furniture, lighting, home décor, drinkware, and selected household products for everyday living.
2. Where does Furniturre ship?
Furniturre currently ships orders within the United States.
3. How long does order processing take?
Our standard processing time is 1–2 business days.
Orders are generally processed Monday through Friday, excluding holidays.
4. How long does handling take?
After processing, orders typically require 2–3 business days for handling and shipment preparation. Larger furniture items may occasionally require additional preparation because of their size or packaging requirements.
5. How long does shipping take?
Shipping transit time begins after the order has been shipped. Delivery time varies depending on the destination, product, carrier, shipping method, and other circumstances. Any available estimated delivery information will be provided during checkout or with the order.
6. Will I receive tracking information?
Yes. When tracking information is available, it will be provided after your order has been shipped. Tracking may take some time to become active after the carrier receives and scans the package.
7. What payment methods do you accept?
Available payment methods are displayed during checkout. Depending on availability, customers may be able to use credit cards, debit cards, and other supported payment methods. If Cash on Delivery (COD) is available for your order, it will appear as an option during checkout.
8. Is Cash on Delivery available?
COD may be available for eligible orders. Availability can depend on the delivery location, product, order value, and delivery service. The available payment options will be shown during checkout.
9. Can I cancel my order?
If you need to cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate cancellation requests before the order enters the shipping process. Once an order has shipped, cancellation may no longer be possible.
10. What is your return policy?
Eligible products may be returned within 30 days of delivery, subject to the requirements of our Return Policy. Products generally need to be in appropriate condition and meet the applicable return requirements.
11. What if I receive a damaged product?
If your product arrives damaged, please contact us promptly. Where possible, keep the original packaging and provide clear photographs of the package and damaged product so our team can review the issue and determine the appropriate solution.
12. What if I receive the wrong product?
If you receive an item that is different from what you ordered, contact our support team as soon as possible with your order information and product details. We will review the order and assist with the appropriate resolution.
13. Can furniture arrive in multiple packages?
Yes. Some larger furniture products may be shipped in multiple packages. Separate packages may arrive at different times. Please check all available tracking information when multiple packages are expected.
14. How can I contact Furniturre?
You can contact our customer support team using:
Email: Support@furniturre.shop
Phone: +1 818 584-6273
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM
15. Where is Furniturre located?
Our business address is:
Store: Furniturre
Address: 1450 NW 117th Pl Miami, FL 33182 United States
16. How can I find product information?
Each product page contains relevant information such as product descriptions, dimensions, materials, colors, features, and other available specifications. We recommend reviewing the complete product information before placing an order.
17. Are product colors exactly the same as shown online?
Product colors may appear slightly different depending on your device, display settings, lighting, and other factors. Please use the written product information and available specifications together with the product images when making your selection.
18. What should I do if my order is delayed?
First, check the tracking information provided for your order. If the shipment remains delayed or you need additional assistance, contact Furniturre with your order details so we can review the available information.
19. How do I request a return or refund?
Contact us at Support@furniturre.shop with your order information and the reason for the request. Our team will review your request and provide the applicable return instructions.
20. How can I contact Furniturre about another question?
For any questions that are not answered here, please contact us directly:
Store: Furniturre
Address: 1450 NW 117th Pl Miami, FL 33182 United States
Email: Support@furniturre.shop
Phone: +1 818 584-6273
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM
We are happy to assist with questions about products, orders, payments, shipping, returns, and other aspects of your Furniturre shopping experience.